FIVE YEARS, WORLDWIDE.
Every HORVEN watch carries a five year international warranty from the date of delivery. It covers defects in the movement, case, dial, hands, and crystal under normal use. This is a fictional but sincere policy for a demo house: believable terms, no fine print theater.
Manufacturing defects in calibre, case, dial, hands, and crystal. Regulation faults. Crown and seal failures under normal use. Bracelet clasp mechanism defects.
Straps and batteries, which are consumables. Damage from impacts, drops, or water beyond the stated rating. Coating wear from abrasives or solvents. Servicing by anyone outside the studio network. Normal patina, which is not a defect.
Start a service request with your reference number and a description. The studio replies within two working days with insured shipping instructions. Warranty work is returned insured at studio cost.
Book a scheduled service every five to seven years: fresh lubrication, new gaskets, regulation, pressure test. A maintained watch has no planned obsolescence. It outlives the warranty by design.